Frequently Asked Questions

Services:

What’s included?

We are proud to provide you with full-service for all of your holiday lights and decor. This includes a free estimate and lighting design, custom installation, maintenance, removal and storage. 

What kind of supplies do you use?

We only use the highest quality, professional-grade lights that are available.

  • Your roofline bulb lights are custom cut and created to fit your unique home or business.
  • We use a variety of techniques to make sure that your property is well taken care of, including damage-free clips and fasteners.
  • Custom extension cords are created and installed to be hidden for a clean, professional look.
  • A photocell timer is included to allow the lights to turn on and off exactly when and for how long you prefer.

What are my choices for style and color of lights?

You have so many choices of style and color! Just a few of your choices include: bulb lights (C9, C7); icicle lights; mini lights; cafe-style lights… in sun warm white, pure white, multi-colored or candy-cane! We can help you with a custom design to give you a gorgeous look you will love!

How do I get a quote?

We are able to provide free, contactless estimates for your convenience. We will need your address to locate your home via Google imaging. If you are in a newer development, we may need to have you take and send photos to view all of the roofline and areas that you would want to illuminate.

Do I purchase or lease the lights?

For holiday lighting, we offer leasing. The lights are treated as your own as they are custom-fit to your home or business. This also gives you the added option of changing colors or bulb-styles from season to season without additional costs. (Just let us know before October 1st of the installation year to ensure we have the time to accommodate your preferences.)

For more permanent outdoor lights for patios or trees, we do offer light purchasing.

Is there a contract? Do I have to install my lights every year?

No, you are not held to a service contract from year to year. If you want to take a year off from installing, just let us know! We will continue to store your lights for you.

Which areas do you service?

We primarily serve Sacramento and the greater-Sacramento areas of Roseville, Rocklin, Granite Bay, Lincoln, Fair Oaks, Carmichael, Gold River, Folsom and El Dorado Hills.

Are you licensed and insured?

Absolutely! For your protection and confidence, we carry workers’ compensation for our employees and a $1,000,000.00 liability insurance for every project. A copy of our Certificate of Insurance coverage can be provided upon request.

What if I have outlets in the eaves?

If you have power sources available in the eaves of your home, it is best to have a timer installed at the switch inside your home that controls the outlet*. This is much more reliable should there be a minor power outage in your area. (*This is a simple wall switch timer to replace your current basic light switch. We do not offer this service.)

Do you install permanent lights on large trees?

Yes! There are things to consider about “permanent” tree lighting: because trees are continually growing, it is common that they will need to be re-wrapped every 1-2 years when done with branch wrapping methods. Canopy wrapping methods do not typically hold up well in winds and for deciduous trees for more than a month or two.

Scheduling:

When should I contact you to have holiday lights installed?

We are incredibly fortunate to have a large number of clients in our Christmas Light Pro family. To be sure that everyone can have gorgeous homes & businesses, our installation season starts on October 1st. Don’t worry! The lights don’t need to be turned on until you’re ready.

Will you install lights and decor that I already own?

Unfortunately, we are only able to use our custom-fit, commercial-grade LED lighting for any installation that we provide. We are committed to being able to guarantee our work and the function of the lights throughout the season and are unable to do that with any lighting that is not our own.

How do I get on your schedule?

As a new or returning client, each year you will confirm that you approve the estimate with a simple e-signature and payment of a 50% deposit.

When will I know my installation date?

In order to give you the best service possible, we offer all of our clients an installation deadline.

We offer 5 deadline options:

  1. October 14th (includes a 15% discount)
  2. October 31st (includes a 10% discount)
  3. Thanksgiving
  4. December 5th
  5. December 15th

We will be scheduling by region to optimize our efficiency and will notify you of your anticipated installation window (usually within 2-3 days). We will do our best to communicate with you at all phases to give you exceptional customer service.

Do I need to be home for the installation or removal?

No, not at all! We will just need to ensure that we can access your community or property (ie with a gate code) and access to your preferred power supply.

What do I need to do before you arrive for installation?

We will need access to the preferred power outlet for the installation. If there is a switch or timer pre-installed for the outlet we are using, please ensure that it is turned on.

You’re installing my lights so early…Do I have to turn them on yet?

No, not at all…you only turn them on when you’re ready. However, we ask that you practice turning them on on the day of installation. We want to ensure that all bulbs and strands are lighting properly. Should there be any issues, we'd love to address them as soon as possible before you are turning them on nightly.

Pricing & Payments:

How much do your holiday lighting services cost?

Many factors are considered in your specific pricing including the amount of lighting needed, the height and complexity of the installation and the use of special equipment.

During the Christmas season, we have a $700 minimum for all lighting services. In general, pricing for roofline & stake lighting is based off of the number of linear feet and tree/greenery lighting is based off of the number of strands used.

How does payment work?

We will need a 50% deposit received to have a confirmed place on our schedule. On the day of the installation, the final 50% is due.

We accept checks, Visa, MasterCard, American Express & Discover.

Do you offer discounts?

Whether you are a new or returning client, you can choose which discount you prefer when selecting your installation deadline.

  • To take advantage of a 15% discount, your installation will be between October 1st-October 14th.
  • For a 10% discount, your installation will be between October 15th-October 31st.

Maintenance:

What if my lights stop working or a bulb is out?

Your satisfaction with your lights & service is our highest priority! Should you experience any problems, just let us know. We will be out to make any repairs within 48 hours.

**Please help lawn maintenance companies be aware of new landscape lighting as they are often unaware and accidentally cut power cords and lights with their equipment.

What if my lights keep tripping the GFIC outlet/breaker?

The LED lights draw very little power from the circuit that’s in use. However, to have consistent power to your lights we recommend the following:

  • Exterior outlets should have fully closing bubble covers, this includes all outlets that share the same circuit
  • It’s important to use power from an outlet with no large appliances in active use...the lower the circuit load, the better
  • Take a look at your sprinklers and see if they are spraying directly on lighting cords, connections and outlets. These are especially troublesome when the lights and water are turned on at the same time.
  • Please notify landscape crews to be cautious around lighting and cords as even minor cuts from mower blades or trimmer wire can cause significant issues with your lights.

Removal & Future Years:

When will you remove the lights?

All light removals are completed by January 31st. Should you have a special removal request, we will do our best to honor it.

In general, to be most efficient for all of our incredible clients, we group removals by region. We appreciate your patience to be able to get removals done as quickly as possible for our entire Christmas Light Pro family.

Please remember, you can always turn off your lights as soon as you’d like.

What if I move?

If you are moving, we are happy to give you a new estimate at any time to prepare for another beautifully illuminated holiday season.

What happens next year?

We start scheduling as early as September 1st to plan for the holiday season. We will be contacting you but you may also contact us, especially if you’d like to take advantage of early installation discounts.

If you would like to make any changes to your lighting colors or styles, just let us know before October 1st to accommodate your preferences.

How do I know you will be around next year?

You can feel assured that we are an established, family-owned and operated business since 2009, and installing holiday lights since 1998. If you’re looking for a truly professional lighting company that will take care of you and your home or business with exceptional care, you’ve found us!